Discovery and Scoping

We understand your use case, identify requirements, and define what success looks like. Clear scoping prevents surprises later.

Content and Knowledge

We work with you to identify and prepare the content your agent needs — documents, FAQs, process information. The agent is only as good as its knowledge.

Design

We design the conversational experience — how users interact, what questions it handles, how it responds. You review and approve before we build.

Build and Test

We build the agent, test it thoroughly, and refine based on real interactions. You're involved throughout, not just at the end.

Deployment and Training

We deploy to your chosen channels and train your team on how to maintain and improve the agent over time.

Pricing

Fixed project pricing based on complexity. Simple agents are quick; complex integrations take longer. We scope accurately so you know costs upfront.

Ongoing Support

Agents need updates as your content changes. We offer maintenance arrangements or train your team to manage independently.

This Service Is For

• Organisations who want AI assistants that know their business
• Teams fielding repetitive questions from staff or customers
• Departments who want 24/7 support without 24/7 staffing
• Anyone who's thought a chatbot could help but didn't know where to start

Common Use Cases

• Staff asking HR the same policy questions repeatedly
• IT support overwhelmed with basic how-to queries
• Customers wanting information outside business hours
• New starters needing guidance on processes and systems
• Sales teams needing quick access to product information

Why Custom Agents

Generic chatbots don't know your business. Custom agents are trained on your content, understand your terminology, and follow your processes. The difference is significant.

Agent Outcomes

• Instant answers to common questions
• Consistent information every time
• Support teams freed for complex issues
• 24/7 availability without overtime
• Scalable — handles 1 or 1,000 queries equally