Copilot Studio Agents

We build custom Copilot Studio agents for your organisation. AI chatbots that answer questions from your content, handle support queries and guide processes.

Knowledge Assistants

Internal knowledge bases that answer questions
Policy and procedure guidance
Product and service information
FAQ bots with intelligent understanding

Helpdesk and Support

IT support for common issues
HR queries and process guidance
Customer support and triage
Ticket creation and routing

Process Guides

Step-by-step process assistance
Form filling guidance
Decision support and recommendations
Onboarding and training support

Integration Capabilities

SharePoint and document access
Database and API connections
Microsoft 365 integration
Third-party system connections

Deployment Options

Microsoft Teams
Websites and portals
Mobile applications
Multiple channels simultaneously

Discovery and Scoping

We understand your use case, identify requirements, and define what success looks like. Clear scoping prevents surprises later.

Content and Knowledge

We work with you to identify and prepare the content your agent needs, including documents, FAQs, and process information. The agent is only as good as its knowledge.

Design

We design the conversational experience, covering how users interact, what questions it handles, how it responds. You review and approve before we build.

Build and Test

We build the agent, test it thoroughly, and refine based on real interactions. You're involved throughout, not just at the end.

Deployment and Training

We deploy to your chosen channels and train your team on how to maintain and improve the agent over time.

Pricing

Fixed project pricing based on complexity. Simple agents are quick; complex integrations take longer. We scope accurately so you know costs upfront.

Ongoing Support

Agents need updates as your content changes. We offer maintenance arrangements or train your team to manage independently.

This Service Is For

Organisations who want AI assistants that know their business
Teams fielding repetitive questions from staff or customers
Departments who want 24/7 support without 24/7 staffing
Anyone who's thought a chatbot could help but didn't know where to start

Common Use Cases

Staff asking HR the same policy questions repeatedly
IT support overwhelmed with basic how-to queries
Customers wanting information outside business hours
New starters needing guidance on processes and systems
Sales teams needing quick access to product information

Why Custom Agents

Generic chatbots don't know your business. Custom agents are trained on your content, understand your terminology, and follow your processes. The difference is significant.

Agent Outcomes

Instant answers to common questions
Consistent information every time
Support teams freed for complex issues
24/7 availability without overtime
Scalable, handling 1 or 1,000 queries equally